An eSIM is a digital SIM built into your phone. Instead of swapping a plastic card, you scan a QR code and a data plan installs in seconds — ideal for travel.

Scan the QR code we email you, or open Settings › Cellular/Mobile › Add eSIM and scan it there. Full walkthrough: How it works.

Instantly — the QR code email is sent automatically the moment payment clears. If it's not in your inbox within a few minutes, check spam or your Orders page.

Yes — install anytime after purchase. You just need to first connect within the activation window shown on the plan's details panel (commonly around 180 days from purchase). Your validity days only start counting once you actually connect at your destination (unless the plan is marked "on purchase").

Unlimited plans give you a high-speed allowance (e.g. 1 GB/day), then continue at a reduced, still-usable speed for the rest of the period — you're never fully cut off. The reduced speed (e.g. 512 Kbps or 1 Mbps) is listed on each plan.

Your phone needs to be eSIM-capable and carrier-unlocked. Most phones from 2018 onward qualify — iPhone XS/XR and newer, Galaxy S20 and newer, Pixel 3 and newer. Full list: Device compatibility.

No — iPhones sold in mainland China ship without eSIM hardware. Every other region's iPhone (XS/XR onward) supports it.

Most plans are data-only, so no. Keep using WhatsApp, iMessage, email and any app that runs over data on your existing number. A few plans include calls/SMS — that's noted on the plan.

Yes — that's the point of dual-SIM. Keep your home SIM active for calls and texts, and let the eSIM handle data. No need to remove anything.

Contact us with your order confirmation and we'll do our best to re-issue the plan to a new device. See Refund policy for how this fits our policy.

Yes — reloadable plans let you add more data from your account once you're running low, without buying a whole new eSIM.

Yes — every country listed on the plan's coverage panel is included at the shown network(s). Open any plan's details to see the exact per-country operators.

On most plans, yes — sharing works just like your regular data connection. If a specific destination or plan restricts tethering, it's noted on that plan's page, so check there if you're relying on it.

It depends on the plan and destination — each plan lists its supported speed (4G LTE / 5G) and local network partner on its details panel.

You simply go offline on data — there's no auto-renewal and no surprise charge, ever. Reload the same eSIM (if reloadable) or buy a fresh plan from your account.

No — an eSIM profile installs on one device at a time. If you need coverage on a second device, buy a second plan.

Cards (Visa, Mastercard, Amex, Discover), Apple Pay and Google Pay, processed securely through Stripe.

Yes, in full — if the eSIM has not been installed/activated, email us within 24 hours of purchase and we refund 100%, back on your card in 3–5 business days. Once an eSIM is installed, the profile can't be retrieved or resold, so activated plans follow the digital-goods industry standard and aren't refundable.

We don't hide behind the no-refund rule. Send your order number, phone model and a screenshot to info@turnaa.cloud — typical response is 1–2 hours. If we can't get it working, you get a full refund or account credit, your choice.

Never — every purchase is a one-time payment. There's no subscription and nothing renews without you actively buying it.

No — payment is handled entirely by Stripe, a PCI-compliant processor. Your card number never touches our servers.